Returns are subject to the following policy:
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days). If you need to return an item, please email us email@example.com with your order number and details about the product you would like to return. We will respond quickly with instructions for how to return items from your order.
Orders placed on Torfab.com cannot be canceled after 30 mins of the placement of the order. We work hard to get your order out as quickly as possible! Please ensure that you have the correct parts prior to placing your order. If you have any question about your parts please call the shop directly at 206-659-8677, or email us at firstname.lastname@example.org for fitment before placing your order. Any cancelation is subject to a 6% service fee to cover the cost of processing and handling.
Warranty designations are made ONLY by the manufacturer. Purchaser is responsible for shipping costs to us, and we will pay for shipping costs back to the manufacturer and return costs to customer (via USPS or UPS ground), if manufacturer honors any warranty. A restocking fee may apply if the item does not meet all requirements or re-boxing is required.
We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations. Customer is responsible for any and all duties and taxes or customs fees that may result during an international shipment. Torfab cannot estimate or negotiate customs duties and taxes on your behalf.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page. Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.
Orders over $500 in value ship adult signature required. Please provide a shipping address for these orders where an adult will be available to sign for your shipment.
In the event you can’t be at the delivery address to sign, you can contact UPS with the provided tracking information and arrange for them to hold it at their facility for after-hours pickup. We do our best to provided tracking numbers so you can anticipate the day and time of your delivery.
Please inspect your order immediately after receiving it. Check to ensue part numbers are correct, parts are not missing or incomplete. Keep the original shipping packaging and all damaged parts. If any discrepancies are found, please call immediately to resolve the situation. We are unable to replace lost or damage parts reported more than one week (7 calendar days) from the delivery date. In the event a shipping error or shortage did occur. We will cover the shipping costs to and from the original shipping destination and for the original service level, i.e. ground, next day air, etc.
Every effort is made ship orders as soon as possible. However please remember that some days we are unable to ship due to carrier delays, supply problems, weather related delays, etc. Please allow adequate time for your order to arrive. We fully insure all outgoing shipments, please call us immediately if you find any shipment damage. We do not offer recipient paid (third-party) shipping on any orders.
All international orders will be shipped & insured for full stated value as to protect your parts during shipment. Torfab is in no way responsible for duties, import taxes, and or other fees accrued in destination country.
Replacements of missing orders is subject to approval and acceptance by the shipping vendor (UPS, Fed-Ex or USPS), once it leaves our facility it is beyond our control.
Orders to Alaska will ship via United States Postal Service unless otherwise agreed upon at the time of order. U.S.P.S. has weight and size restrictions on packages, thus we are not able to send large bulky items such as bumpers or leaf springs. Please call in regards to these items. All packages will be insured for the full replacement value of the packages, the customer is responsible for all shipping and insurance.
Orders to Canada will ship via United States Postal Service unless otherwise agreed upon at the time of order. U.S.P.S. has weight and size restrictions on packages, thus we are not able to send large bulky items such as bumpers or leaf springs. Please call in regards to these items. All packages will be insured for the full replacement value of the packages, the customer is responsible for all shipping, insurance, brokerage, duties, taxes, etc.
By ordering from Torfab, the customer agrees to these terms.
All parts sold by Torfab are for off road use only and should not be used on any street driven vehicle. Modifications of your vehicle in order to improve performance using the parts sold by Torfab can result in dangerous situations that may result in bodily harm. The buyer hereby assumes any and all risks associated with any such modifications and fabrication. Any and all warranty claims shall be dealt with directly with the manufacture of said part. Torfab will not accept any responsibility for personal injury or property damage arising from the failure of any parts manufactured or sold by Torfab.
Due to the nature of used parts, all parts are shipped “as-is” with no warranty unless otherwise specified by the manufacture of the parts. We do our best to inspect and clean parts prior to shipping, however many parts cannot be deemed “good” until installed (i.e.: gauge clusters, etc.). Please ask for details when ordering. Any and all returns must be authorized prior to any credit being issued.
Torfab, Torfab.com, its owners, contributors, employees and agents will not be held liable for damages and or injury under any circumstances for information presented accordingly. Furthermore, said agents reserve the right to modify/remove/edit all information accordingly.
Some products are not legal for sale or use on pollution controlled motor vehicles.
Effective Date July 12, 2022
In this Privacy Notice (“Notice”), Torfab LLC, (also referred to as ” “we,” “us,” or “our”) describes the types of personal information we may collect from you in connection with your interaction with us, including when you visit our stores, websites, mobile application, online services or otherwise interact with us (the “Services”) that display this notice. These Services include services available through our stores, website, social media pages, mobile applications or other online products, services, content we offer.
PERSONAL INFORMATION WE COLLECT
PERSONAL INFORMATION WE COLLECT DIRECTLY FROM YOU
We collect personal information from you when you use our Services and interact with us. The information we may collect includes: your name, information about your vehicle, country of residence, date of birth, address, phone number, account number, job title, company, email address, your marketing and communications preferences, and other information you choose to provide us, including when you register with our Services. We may also collect information relating to:
PERSONAL INFORMATION WE COLLECT AUTOMATICALLY
PERSONAL INFORMATION WE COLLECT FROM THIRD PARTIES
We also collect information about you from third parties, such as marketing agencies and analytics and information providers. We may combine information we collect about you with information from third parties.
HOW WE USE YOUR INFORMATION
We use the information we gather to provide services to you and to respond to your inquiries. This includes:
We may also process your personal information to fulfill the purposes for which you provide it, or with your consent.
HOW WE SHARE INFORMATION
We may disclose the information we gather with our affiliates and third parties. For example, we may share information with:
We may also disclose data to fulfill the purposes for which you provide it, or with your consent.
As of the Effective Date above, there is no commonly accepted response for Do Not Track signals initiated by browsers. Therefore, we do not respond to such signals or to other mechanisms that provide the ability to exercise choice regarding the collection of personally identifiable information regarding your online activities over time and across third-party web sites or online services.
We may implement administrative, physical and technical safeguards designed to protect your personal information. Still, we cannot guarantee the security or confidentiality of information you transmit to us or receive from us.
CALIFORNIA PRIVACY PRACTICES AND YOUR CALIFORNIA RIGHTS
If you are a California resident, see below for more information about our privacy practices and your rights under California law.
We take your privacy concerns seriously. If you have any questions about this Privacy Notice or if you believe that we have not complied with this Privacy Notice with respect to your personal information, you may write to email@example.com
CHANGES TO THIS PRIVACY NOTICE
We reserve the right to modify this Notice from time to time and we will notify you of changes to this Notice by revising this notice and updating the Effective Date above. If we make any material changes to this Notice we will notify you by posting a notice on our website.
CALIFORNIA PRIVACY RIGHTS NOTICE
If you are a California resident, the following provisions apply to our processing of information that identifies, relates to, describes, is capable of being associated with, or could reasonably be linked, directly or indirectly, with a particular consumer or household (“California Personal Information”). For such residents, the provisions of this California Privacy Rights Notice prevail over any conflicting provisions of the Genuine Parts Company Online Privacy Notice.
CALIFORNIA PERSONAL INFORMATION WE COLLECT
We may have collected the following categories of California Personal Information within the last 12 months about you.
Within the last 12 months we have not shared California Personal Information in a manner that could be considered a “sale” under the California Consumer Privacy Act identified in the above categories (A)-(I).
Within the last 12 months, we may have disclosed California Personal Information identified in the above categories (A)-(I) for our business purposes.
For each of these categories, we obtain California Personal Information from a variety of sources. These sources include: yourself, with respect to both online and offline interactions you may have with us or our service providers; other entities with whom you transact business; others with whom you maintain relationships who may deal with us on your behalf; the devices you use to access our websites, mobile applications, and online services; credit bureaus; identify verification and fraud prevention services; marketing and analytics providers; public databases; social media platforms; and others consistent with this Notice.
We do not disclose personal information of individuals we know to be under the age of 16 to business or third parties for monetary or other valuable consideration which could be considered a “sale” under California law, without affirmative authorization.
USE OF CALIFORNIA PERSONAL INFORMATION
We may also use the information we collect for our own or our service providers’ other operational purposes, purposes for which we provide you additional notice, or for purposes compatible with the context in which the California Personal Information was collected.
YOUR CALIFORNIA RIGHTS
If you are a California resident, you have certain rights related to your California Personal Information. Including:
You may exercise these rights by:
As required under applicable law, please note that we may take steps to verify your identity before granting you access to information or acting on your request to exercise your rights. We may require you to provide additional personal information as necessary to verify your identity in response to exercising requests of the above type. We may limit our response to your exercise of the above rights as permitted under applicable law.
Subject to applicable law, we may not discriminate against you because of your exercise of any of the above rights, or any other rights under the California Consumer Privacy Act, including by:
Under California law, you may designate an authorized agent to make a request on your behalf. You may make such a designation by providing the agent with written permission to act on your behalf. As permitted by law, we may require you to verify your own identity in response to a request even if you choose to use an agent. We may deny a request by an agent if they fail to submit proof that they act on your behalf.
If you use assistive technology and the format of this Privacy Notice interferes with your ability to access information, please contact us by email at firstname.lastname@example.org. To enable us to respond in a manner most helpful to you, please indicate the preferred format in which to receive the material and your contact information.
Please read these terms and conditions of use carefully before using this site.
By accessing this Website, you agree that these Terms and Conditions form a binding agreement between you, Torfab LLC. If you do not wish to be bound by these Terms and Conditions, do not use this Website. Torfab reserves the right to change these Terms and Conditions at any time; accordingly, you should review these Terms and Conditions each time you view this Website. Your continued use of this Website signifies that you agree to be bound by these Terms and Conditions as they may be amended.
This website is intended for adults only. This website is not intended for any children under the age of 13.
PROFESSIONAL SERVICES DISCLAIMER
The content of this Website, such as text, graphics, images, manuals, videos, information obtained from Torfab’s manufacturers, suppliers and other entities, and other material (collectively, “Content”) is for informational purposes only. Any information furnished on this Website is not intended nor implied to be automotive advice and is not intended to replace personal consultation with a qualified automotive service technician, mechanic or similar automotive professional.
Torfab has not examined the Content for accuracy, timeliness, completeness, appropriateness, or helpfulness. Torfab does not endorse any specific tests, products, procedures, opinions, or other information that may be mentioned on this Website. Your reliance upon information and Content obtained by you at or through this Website is solely at your own risk. IN NO EVENT SHALL CC BE LIABLE OR OTHERWISE RESPONSIBLE FOR ANY DAMAGE OR INJURY (INCLUDING, WITHOUT LIMITATION, DEATH) TO YOU, OTHER PERSONS, OR PROPERTY ARISING FROM ANY USE OF ANY PRODUCT, INFORMATION, IDEA, OR INSTRUCTION CONTAINED IN THE CONTENT.
You acknowledge that the information on this Website is provided “AS IS” for general information only. TORFAB DOES NOT MAKE AND HEREBY DISCLAIM ANY WARRANTIES OR REPRESENTATIONS, EXPRESS OR IMPLIED, OF ANY KIND REGARDING THIS WEBSITE OR THE INFORMATION IN IT, INCLUDING WITHOUT LIMITATION TO ANY WARRANTY OF ACCURACY, COMPLETENESS, CURRENCY, RELIABILITY, MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE, ANY IMPLIED WARRANTY ARISING FROM COURSE OF DEALING OR COURSE OF PERFORMANCE, OR ANY WARRANTY THAT THESE PAGES, OR THE SERVER THAT MAKES THEM AVAILABLE, ARE FREE OF VIRUSES OR OTHER HARMFUL ELEMENTS. Torfab reserves the right to change or discontinue at any time any aspect or feature of this Website.
EXCLUSION OF LIABILITY
IN NO EVENT SHALL TORFAB, ITS LICENSORS, SUPPLIERS OR ANY THIRD PARTIES MENTIONED ON THIS WEBSITE BE LIABLE FOR ANY DAMAGES (INCLUDING, WITHOUT LIMITATION, DIRECT, INDIRECT, PUNITIVE, GENERAL, INCIDENTAL, SPECIAL OR CONSEQUENTIAL DAMAGES, CLAIMS FOR PERSONAL INJURY, WRONGFUL DEATH OR LOST PROFITS, OR DAMAGES RESULTING FROM THE DELAY, FAILURE, INTERRUPTION, OR CORRUPTION OF ANY DATA OR DUE TO ANY BUSINESS INTERRUPTION) ARISING OUT OF OR IN ANY WAY CONNECTED WITH YOUR USE OF OR INABILITY TO USE THIS WEBSITE OR THE CONTENT, WHETHER BASED IN CONTRACT, TORT, STRICT LIABILITY OR OTHERWISE, AND WHETHER OR NOT TORFAB IS ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.
You acknowledge that in connection with this Website, information will be transmitted over local exchange, interexchange and internet backbone carrier lines and through routers, switches and other devices owned, maintained and serviced by third party local exchange and long distance carriers, utilities, internet service providers and others, all of which are beyond the control and jurisdiction of Torfab and its suppliers. Accordingly, Torfab assumes no liability for or relating to the delay, failure, interruption or corruption of any data or other information transmitted in connection with use of this Website.
Any claims arising in connection with your use of this Website or any Content must be brought within one (1) year of the date of the event giving rise to such action or be forever barred. Because some states do not allow the exclusion or limitation of liability for consequential or incidental damages, in such states liability is limited to the fullest extent permitted by law.
COPYRIGHT, TRADEMARK AND OTHER PROPRIETARY RIGHTS
Torfab and the Torfab Hammer are trademarks of Torfab LLC. All product and service names, logos and symbols used and displayed on this Website are registered and unregistered trademarks of Torfab LLC and others. Nothing on this Website shall be construed as granting, by implication, estoppel or otherwise, any license or right to use any trademark displayed on this Website without the prior written permission of the trademark owner. Torfab LLC’s trademarks may not be used in connection with any product or service that is not associated or affiliated with Torfab, in any manner that is likely to cause confusion among the public, or in any manner that disparages or discredits Torfab or the trademarks.
You agree that you will not post any communications or content of any type that infringe or violate any rights of any party. By submitting communications or content to any part of this Website, you agree that such submission is non-confidential for all purposes. If you post such communications or content, you automatically grant—or warrant that the owner of such content has expressly granted—Torfab a royalty free, perpetual, irrevocable, worldwide nonexclusive license to include the work on this Website (and to use, reproduce, create derivative works from, modify, publish, edit, translate, distribute, perform and display the communication or content in any media or medium, or any form, format or forum now known or hereafter developed). You acknowledge that you are responsible for submissions, and you, not we, have full responsibility for the submissions, including, without limitation, legality, reliability, appropriateness, originality, and copyright. You further recognize that we do not want you to, and by making a submission you warrant that you shall not, provide any information or material to us that is defamatory, threatening, obscene, harassing, or unlawful, or that constitutes a trade secret or incorporates the proprietary material of another party.
We may, but shall not be obligated to, in our sole discretion, post any submission on this Website and identify you as the submitting party. We may, without notice to you, refuse or edit submissions for any reason or no reason, including, without limitation, those submissions that we determine in our sole discretion are inappropriate, unlawful, fraudulent, threatening, libelous, defamatory, obscene, encourage or constitute dangerous, violent, immoral, offensive, illegal, pornographic, or similarly inappropriate behavior, or that represent us in a negative way or in any manner not consistent with our brand and/or reputation, as may be determined in our sole and absolute discretion, or infringe or violate any party’s intellectual property or other proprietary rights or these Terms and Conditions of Use.
Submissions should not be dangerous or unsafe for you or a third party to make or produce. Submissions also should not contain, include, or encourage images or activities that are dangerous, unsafe, or present unreasonable risk of harm to person or property, and submissions should not suggest or imply to any person to undertake any illegal, dangerous, unsafe, or unduly risky activity, as may be determined in our sole and absolute discretion. Submissions should not contain any intellectual property belonging to any other party, including, without limitation, trademark, copyright protected material, logo, trademark, service mark, storefront, trade dress, mascot, photograph, or other image of any person, business or company, other than us. Such inappropriate submissions are strictly prohibited, and any submissions in violation of the above requirements and restrictions will not be posted or shall be subject to removal without notice.
USE OF THIS WEBSITE
Any use or attempted use of this Website (i) for any unlawful, unauthorized, fraudulent or malicious purpose, (ii) that could damage, disable, overburden, or impair any server, or the network(s) connected to any server, (iii) that could interfere with any other party’s use and enjoyment of this Website, (iv) to gain unauthorized access to any other accounts, computer systems or networks connected to any server or systems through hacking, password mining or any other means, (v) to access systems, data or information not intended by us to be made accessible, (vi) to attempt to obtain any materials or information through any means not intentionally made available by us, or (vii) for any use other than the business purpose for which it was intended, is strictly prohibited. Examples of illegal or unauthorized uses of this Website include, but are not limited to: (i) modifying, adapting, translating, or reverse engineering any portion of this Website or its Content; (ii) using any robot, spider, site search/retrieval application, or other device to retrieve, scrape or index any portion of this Website or any other Submissions; (iii) reformatting or framing any portion of the pages or application images that are part of this Website; (iv) creating or transmitting unwanted electronic communications such as “spam” or chain letters to other users or otherwise interfering with other users’ enjoyment of this Website; (v) Submissions purportedly made on behalf of any third party without such third party’s prior written consent including, without limitation, registering, subscribing, attempting to register, attempting to subscribe, unsubscribe, or attempting to unsubscribe, any party for any services if you are not expressly authorized by such party to do so; (vi) submitting Submissions that falsely express or imply that such Submissions are sponsored or endorsed by us; (vii) submitting Submissions that disparage this Website or us; (viii) submitting Submissions that infringe, misappropriate or violate the intellectual property, publicity, privacy or other proprietary rights of any party; (ix) transmitting any viruses, worms, defects, Trojan horses, time bombs, cancel-bots, corrupted files or other items of a destructive nature; (x) submitting Submissions that are unlawful or promote or encourage illegal activity; (xi) displaying an advertisement as part of any Submission; (xii) any automated use of the information handling system, including, without limitation, the use of scripts to send messages through this Website; or (xiii) submitting false or misleading information.
While we prohibit such conduct and content on or through this Website, you understand and agree that you still may be exposed to such materials and that you use this Website at your own risk.
Torfab may provide links on this Website, via advertising and otherwise, to other websites that are not under the control of Torfab. Torfab does not endorse or make any warranty of any type regarding the content contained on such websites or products and services offered therein. Your use of such websites is at your own risk and Torfab is not liable to you for any loss or damage you may suffer by your use of such websites. You hereby waive any and all claims you may have against Torfab regarding our inclusion of such links to third party websites or your use of those websites.
APPLICABLE LAW AND VENUE
By accessing this Website, you, and Torfab agree that the statutes and laws of the State of Washington, without regard to conflicts of laws principles thereof, will apply to all matters arising from or relating to use of this Website, except where preempted by the federal laws of the United States of America, in which case such U.S. federal law will apply. You and Torfab also agree and hereby submit to the exclusive personal jurisdiction and venue of any state court in the State of Washington, with respect to such matters. This Website is controlled, operated and administered by us and our service provider designees from offices within the United States of America. We make no representation that materials on this Website are appropriate or available for use at other locations outside of the United States, and access to them from territories where their contents are illegal is prohibited. You may not use this Website or export the materials on this Website in violation of U.S. export laws and regulations. Those who choose to access this Website from outside the United States do so on their own initiative and are responsible for compliance with local laws.
If any provision of these Terms and Conditions is found to be invalid by any court having competent jurisdiction, the invalidity of such provision shall not affect the validity of the remaining provisions of these Terms and Conditions, which shall remain in full force and effect.
The following provisions of these Terms and Conditions shall survive the expiration or termination of these Terms and Conditions: No Warranties, Exclusion of Liability, Applicable Law and Venue, Severability, Survival, Indemnification, Subscriber Agreement, and Complete Agreement.
Any waiver of any of these Terms and Conditions shall not operate or be construed as a continuing waiver of such term or condition or any other term or condition.
In consideration of Torfab allowing you to visit and use this Website, you agree to defend, indemnify and hold harmless the National Automotive Parts Association, Torfab, and their divisions, subsidiaries, parents, affiliates, partners, chains, and their respective past, present and future officers, directors, stockholders, trustees, employees, agents, insurers, servants, managers, estates, predecessors and/or successors in interest, representatives, assigns, attorneys and all other persons, firms, or corporations with whom any of the forgoing may have been, are now, or may thereafter be affiliated (collectively “Releasees”), from any and all claims, charges, injuries (including, without limitation, death), actions, causes of action, sums of money due, suits, debts, liens, covenants, contracts, obligations, costs, expenses, damages (including, without limitation, special, general, incidental, consequential, or other damages), judgments, agreements, promises, demands, claims for fees and costs, or liabilities whatsoever, in law or equity, arising out of or relating to your use (lawful or unlawful) of this Website or the Content, your breach of any of the Terms and Conditions set out herein, your use of any linked websites reached through this Website, your inability to access this Website for any reason, your reliance on any errors or omissions on this Website, or your contraction of computer viruses of any nature obtained through your use of this Website or any website accessed through this Website.
PRIVACY AND SECURITY
EFFECTIVE DATE AND CHANGES
These Terms and Conditions are effective as of their posting on this Website. From time to time, it may be necessary to update or modify these Terms and Conditions of Use. Accordingly, we reserve the right, in our sole discretion, at any time and without notice, to add to, change, update, modify or remove any portion of these Terms and Conditions of Use, and any such addition, change, update, modification or removal will be effective immediately upon its posting on this Website.
We may terminate, change, revise, modify, suspend or discontinue any aspect of this Website, including, without limitation, the availability of any features of this Website, at any time, so it is your responsibility to review these Terms and Conditions from time to time. You agree that your continued use of this Website constitutes an agreement to these Terms and Conditions. We may also impose limits on certain features and services or restrict your access to parts or the entire Website without advance notice and without liability. We may, at any time and without advance notice, terminate the authorization, rights and license given above and, upon such termination, you shall immediately destroy all Content. You may terminate this agreement by destroying: (a) all Content obtained from this Website and any related Torfab or other sites, and (b) all related documentation and all copies and installations, provided that any accrued rights, obligations, representations or warranties shall not terminate.
These Terms and Conditions contain the entire agreement between you and Torfab relating to your use of this Website.
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